Frequently Asked Questions

• Q: How do Attain’s weight loss products and programs work?

  A: Getting started is fairly simple:

  1) Schedule an appointment with our provider via the HIPAA compliant patient portal.

  Note: You will be sent patient forms to be completed within 24 hours prior to your scheduled appointment. Failure to do so may result in the rescheduling of your appointment. This policy ensures that our provider has ample time to thoroughly review your information so we can offer you the most comprehensive and tailored information and options during your scheduled appointment.

  2) Our provider will review your medical history after your face-to-face video visit. Once our provider and you determine that our program is the right fit for you, the chosen payment method can be selected and submitted.

  3) Our clinic will then order labs, and an email will be sent to you, directing you to a participating lab close to you. You will print off the lab requisition sheet, make an appointment (if necessary), and then go in and have labs drawn. (No additional fees; this is covered in the cost of the program.)

  4) Once your lab results are back (pending no abnormalities), your first month of medication will be ordered from one of our partner pharmacies and delivered directly to you.

• Q: Where are you located? Can I come into your office for a visit?

  A: At present, Attain’s telehealth consultations are only accessible through face-to-face video meetings. Physical location visits are not currently available.

  Our headquarters are located in Phoenix, AZ, and we have a branch in Kansas. In addition, our healthcare provider is licensed in Arizona, Kansas, Iowa, and New Mexico. Expansion of licensing to other states is underway, and we look forward to providing our services in other states soon.

• Q: Will I have a visit every month?

  A: After your first visit with our provider, you will have monthly follow-up visits with a registered nurse to monitor your progress to determine if you are susceptible to any side effects. These appointments are important to keep as this will also be when your next month of medication will be ordered.

  Note: You should schedule your follow-up appointments at least 7 to 10 days before you are due for a refill.

• Q: Do you take insurance?

  A: We do not accept insurance. We are self-pay only and accept major credit cards, Venmo, Apple Pay, and PayPal. FSA/HSA cards are accepted and can be used at the discretion of your individual plan administrator.

• Q: Do Attain’s weight loss products create a shortage for diabetics?

  A: To clarify, Attain does not utilize the brand name weight loss medications Ozempic, Wegovy, or Mounjaro. Instead, we collaborate with 503B compound pharmacies in the United States, ensuring our supplies originate from FDA-registered suppliers. Note that these compound pharmacies are authorized to produce the compounded version of Semaglutide, primarily due to shortages in the availability of brand-name medications.

• Q: Can we make our appointment by phone instead of video?

  A: While we understand balancing schedules can be challenging, the first appointment with our provider must be a face-to-face video consultation. We ask that you allocate a brief period and a quiet space for the appointment to enable our provider to give you their utmost attention.

  If you are on the go, we ask that you prioritize safety first and pull over before proceeding to your consultation. Doing so can ensure you receive the full allotment of the scheduled appointment time, enabling us to give you the desired care and attention.

• Q: The Million-Dollar Question: How much?

  A: Our regular price for the Semaglutide program is $300/month (plus $30 shipping), which includes all visits, initial lab fees, and a four-week supply of the prescribed medicine. We pride ourselves on transparency, unlike some providers who may advertise a single price only to reveal later that it applies only to the first month or that there will be a significant increase in cost after reaching a certain dosage.

  At Attain, we prioritize making your goals attainable and sustainable, as we firmly believe that achieving a healthy state should not be limited to those with substantial financial resources.

  Please note that prices for the Tirzepatide program may vary due to the higher costs associated with the medication from the pharmacy. As a result, plan prices start at $500/month and may increase progressively after the initial months. In the case of oral weight loss options, prices will depend on the specific option chosen in consultation with your provider.

• Q: Do you offer Discounts?

  A: Yes. We offer discounts and special promotions on our base price of $300/month for Semaglutide and $500/month for Tirzepatide throughout the year, primarily during various seasons and holidays. To stay updated, please visit and follow our social media pages for any promotional announcements.

  In addition, to express gratitude, we extend a discount of $50 off the regular monthly price of Semaglutide for any referral that becomes an Attain patient.

• Q: Your Privacy/HIPAA Right

  PRIVACY POLICY / HIPPA COMPLIANCE

  OUR LEGAL RESPONSIBILITIES

  We are required by law to give you this notice. It provides you with how we may use and disclose protected health information about you and describes your rights and our obligations regarding the use and disclosure of that information. We shall maintain the privacy of protected health information and provide you with notice of our legal duties and privacy practices with respect to your protected health information.

   We have the right to change these policies at any time. If we change our privacy policies, we will notify you of these changes immediately. This current policy is in effect unless stated otherwise. If the policy is changed, it will apply to all your current and past health information. 

  You may request a copy of our notice any time. You may contact the practice at ATTAIN WELLNESS PLLC at attainwellnessaz@gmail.com or call 480-536-8861 at any time to request a copy of this privacy policy.

  HOW WE MAY USE OR DISCLOSE YOUR PROTECTED HEALTH INFORMATION:
  The following examples describe ways that we may use your protected health information for your treatment, payments, healthcare operations etc. but please be advised that not every use or disclosure in a particular category will be listed.

  • Treatment: We may use and disclose your protected health information to provide you treatment. This includes disclosing your protected health information to other medical providers, trainees, therapists, medical staff, and office staff that are involved in your health care.
     For example, your medical provider might need to consult with another provider to coordinate your care. Also, the office staff may need to use and disclose your protected health information to other individuals outside of our office such as the pharmacy when a prescription is called in.
  • Payment: Your protected health information may also be used to facilitate payment  or reimbursement to you from an insurance company or another third party. This may include providing an insurance company with your protected health information for a pre-authorization for the medication we prescribed.
  • Health Care Operations: We may use or disclose your protected health information in order to operate this medical practice. These activities include training students, reviewing cases with employees, utilizing your information to improve the quality of care, and contacting you by telephone, email, or text to remind you of your appointments.
    If we have to share your protected health information with third party “business associates” such as a billing service, if so, we will have a written contract that contains terms that will protect the privacy of your protected health information.
    We may also use and disclose your protected health information for marketing activities for our clinic only. For example, we might send you a thank you card in the mail with a coupon for specialized services or products. We may also send you information about products or services that might be of interest to you. You can contact us at any point to stop receiving this information.
    We will not use or disclose your protected health information for any purpose other than those identified in this policy without your specific, written Authorization. You may give us written authorization to use your protected health information or to disclose it to anyone for any purpose. You can revoke this authorization at any time, but it will not affect the protected health information that was shared while the authorization was in effect.
  • Appointment reminders: We may contact you as a reminder that you have an appointment for your initial visit, follow-up visit, or lab work via text, phone or email.
  • Others Involved in Your Health Care: We may disclose protected health information about you to your family members or friends if we obtain your verbal agreement to do so, or if we give you an opportunity to object to such a disclosure and you do not raise an objection. For example, we may assume that if your spouse or friend is present during your evaluation, that we can disclose protected professional information to this person. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment if there is an urgent or emergent need.
  • Research: We will not use or disclose your health information for research purposes unless you give us authorization to do so.
  • Organ Donation: If you are an organ donor, we may release protected health information to organizations that handle organ procurement or organ, eye or tissue transplantation if it is necessary to facilitate this process.
  • Public Health Risks: We may disclose your protected health information, if necessary, in order to prevent or control disease, report adverse events from medications or products, prevent injury, disability or death. This information may be disclosed to healthcare systems, government agencies, or public health authorities. We may have to disclose your protected health information to the Food and Drug Administration to report adverse events, defects, problems, enable recalls etc. if required by FDA regulation.
  • Health Oversight Activities: We may disclose protected health information to health oversight agencies for audits, investigations, inspections or licensing purposes. These disclosures might be necessary for state and federal agencies to monitor healthcare systems and compliance with civil law.
  • Required by Law: We will disclose protected health information about you when required to do so by federal, state and/or local law.
  • Worker’s compensation: We may disclose your protected health information to worker’s comp or similar programs.
  • Lawsuits: We may disclose your protected health information in response to a court action, administrative action or a subpoena.
  • Law Enforcement: We may release protected health information to a law enforcement official in response to a court order, subpoena, warrant, subject to all applicable legal requirements.

  YOUR RIGHTS REGARDING YOUR PROTECTED HEALTH INFORMATION

  • Access to medical records: You have the right to access and receive copies of your protected health information that we use to make decisions about your care. You must submit a written request to obtain your protected health information to the individual listed at the end of this privacy policy. We reserve the right to charge you a fee for the time it takes to obtain and copy the protected health information and provide it to you.
  • Amendment: If you believe the protected health information we have about you is incorrect or incomplete, you may ask us to amend the information. You will need to submit a written request as to why you feel the health information should be amended. We may deny your request to amend if you did not send a written request or give a reason why it should be amended. If we deny your request, we will provide you with a written explanation. We may deny your request if we believe the protected health information is accurate and complete.
  • Accounting of Disclosures: You have the right to receive a list of instances in which we disclosed your personal health information unless the disclosure was used for treatment, payment, healthcare operations, was pursuant to a valid authorization and as otherwise provided in applicable federal and state laws and regulations. You must submit a written request to obtain this “accounting of disclosures” from the individual listed at the bottom of this policy. After your request has been approved, we will provide you with the dates of the disclosure, the name of the individual or entity we disclosed the information to, a description of the information that was disclosed, the reason why it was disclosed, and any additional pertinent information.  This information may not be longer than (STATUTE OF LIMITATIONS) years ago prior to the date the accounting is requested. We reserve the right to charge a reasonable fee for this process.
  • Restriction Requests: You have the right to request a restriction or limitation on the protected health information we use or disclose about you for treatment, payment, or healthcare operations. We shall accommodate your request except where the disclosure is required by law. We require this be a written request submitted to the individual at the end of this policy.
  • Confidential Communication: You have the right to request that we communicate with you about healthcare matters in a certain way and at a certain location.  We must accommodate your request if it is reasonable and allows us to continue to collect payments and bill you.
  • Paper copy of this notice: You may request a hard copy of this practice policy if you reviewed and signed it via electronic means. To obtain this copy, contact the individual at the end of this privacy policy.
  • Complaints: If you believe your privacy rights have been violated, you may file a complaint with our office. You also file a complaint with the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request.

    Name of Contact Person:
    Krystle Ray FNP-C or Brandi Reilly
    Attain Wellness PLLC

    attainwellnessaz@gmail.com
    480-536-8861 

   

  PATIENT RIGHTS AND RESPONSIBILITIES

  We are committed to serving you with compassion, care, and respect. As one of our valued clients, you are entitled to the following:

  You have the right:

  • To be treated with respect and dignity.
  • To know the name and professional status of the person(s) serving you.
  • To privacy and confidentiality.
  • To receive accurate information about your health-related concerns.
  • To know the effectiveness and potential side-effects of all forms of treatment.
  • To participate in choosing the form of treatment best suited to your skin.
  • To receive education and counseling about treatment.
  • To review your medical record with your clinician.
  • To amend your records.
  • To receive any information about potential services or related services

• Q: Where do we get our medications?

  Strive Pharmacy
  1275 E Baseline Rd #104
  Gilbert, AZ 85233
  480-626-4366
  https://www.strivepharmacy.com

  Red Rock Pharmacy
  863 450 S #101
  Springville, UT 84663
  801-477-9444 phone
  801-477-9442 fax
  https://www.redrockhomepharmacy.com